Atreyi KANKANHALLI

COM3-02-37

651 64865

www.comp.nus.edu.sg/~atreyi/CV-atreyi.pdf

Provost's Chair Professor
Co-Director Centre for Computational Social Science and Humanities

Ph.D. (Information Systems, National University of Singapore)
M.S. (Electrical Engineering, Rensselaer Polytechnic Institute)
B.Tech. (Electrical Engineering, Indian Institute of Technology, Delhi)

Atreyi Kankanhalli is Provost's Chair Professor at Department of Information Systems and Analytics of School of Computing, National University of Singapore (NUS). She is the Co-Director of the Centre for Computational Social Science and Humanities at NUS. She has served as Deputy Head (Research and Administration), Assistant Dean (Research) and Assistant Dean (Undergraduate Studies) at School of Computing. She was also founding Coordinator of Service Systems Innovation Research Laboratory at NUS. She obtained her Bachelor's of Technology from Indian Institute of Technology (IIT) Delhi, M.S. from RPI, New York, and Ph.D. from NUS. She has had visiting stints at London School of Economics, University of California Berkeley, ESSEC Business School, and Indian Institute of Science, Bangalore. Prior to joining NUS, she has considerable experience in industrial R&D. She has consulted for several organizations including World Bank and Bosch SEA. Professor Kankanhalli conducts research in the areas of online communities, digital collaboration, human-AI collaboration, digital transformation in Healthcare and open innovation, with a range of organizations sponsored by government and industry grants. Her work has appeared in premium journals such as MIS Quarterly, Information Systems Research, Research Policy, Proceedings of the National Academy of Sciences, Journal of Management Information Systems, ACM Transactions on Management Information Systems, IEEE Transactions on Engineering Management, IEEE Transactions on Professional Communication, Journal of AIS, International Journal of Human Computer Studies, and Communications of the ACM. Her research has been presented at leading conferences including ICIS, Academy of Management Meeting, HICSS, WISE and WITS. She has over 200 publications which are highly cited (https://scholar.google.com.sg/citations?user=7BS9rX8AAAAJ&hl=en). Professor Kankanhalli regularly serves on program committees and chairs conferences such as ICIS, ACIS, AoM, PACIS, ICEGOV and ICKM. She serves or has served on editorial boards of prestigious journals including Information Systems Research (Senior Editor, Associate Editor), MIS Quarterly (Senior Editor, Associate Editor), Journal of AIS (Senior Editor), IEEE Transactions on Engineering Management, Government Information Quarterly, as well as Information and Management (Associate Editor), among others. She has been Program Chair for ICIS 2021 (first hybrid AIS conference), ICEGOV 2018, PACIS 2015, and BDAH 2014. She is Doctoral Consortium Chair for ACIS 2024, ICIS 2022, ICIS 2026, and AMCIS 2023. She has been invited to serve on the ICKM and SSME Councils. She has also served on AIS finance committee and OCIS executive committee as international representative at large. She has held the position of AIS Vice President for Region 3. Professor Kankanhalli has taught courses on a range of information systems (IS) topics such as quantitative methods, information organisation, electronic government, health informatics, information security policy, service systems, as well as compliance and regulation technology among others. She has been invited to speak at numerous local and international forums. Apart from conducting executive education, she has been involved in writing teaching materials such as training cases and textbook. Professor Kankanhalli was awarded the President's Graduate Fellowship, Dean's Graduate Award, and Infocomm Development Authority Gold Medal at NUS. She is also the winner of the ACM-SIGMIS Best Doctoral Dissertation award and runner-up for the MISQ Reviewer of the Year award. She is a recipient of the IBM Faculty Award and the IBM Smarter Planet Industry Skills Innovation Award. She has received several best paper awards. She has been listed among the leading IS researchers globally (https://www.aisresearchrankings.org/). Recently, she has been recognized with the AIS Sandra Slaughter Service Award and as an AIS Fellow. Her awards for broader impact include the Singapore 100 Women in Tech (SG100WIT) and the Asia Women Tech Leaders Award (AWTLA).

RESEARCH AREAS

Healthcare Informatics

Digital Transformation, Platforms & Innovation

Intelligent Systems

Computational Social Science

RESEARCH INTERESTS

Online Communities, Digital Collaboration, Human-AI Collaboration
Digital Transformation - particularly in Healthcare, Open Innovation

RESEARCH PROJECTS

Designing and Evaluating Healthcare QA Assistants: A Knowledge Based Approach

Healthcare question answer (QA) assistants address user health queries, tackling challenges like misinformation and information overload. This project explores integrating language models (LMs) and knowledge graphs (KG) to enhance the design and evaluation of healthcare QA systems.

Healthcare Informatics

The “Other Me”: Human-Centered AI Assistance In Situ

We propose an integrative program of fundamental research towards a vision in which every human will have an AI assistant for daily life and work. Our overall aim is to build conceptual understanding of human-AI collaboration, to develop representations, models, and algorithms for situated assistance, and to integrate them in an experimental device platform for evaluation.

Computational Social Science, Intelligent Systems

RESEARCH GROUPS

TEACHING INNOVATIONS

SELECTED PUBLICATIONS

Klecun, E., Kankanhalli, A., and Zhou, Y. (forthcoming) “Advancing Understanding of Scaling Health Information Infrastructures: Learning from EHR initiatives in England”, MIS Quarterly
Kankanhalli, A. 2024. “Peer Review in the Age of Generative AI”, Journal of AIS, 25(1), 76-84
Wright, R., Saunders, C., Sarker, S., Kankanhalli, A., Whitley, E., Tuunainen, V., and Henriksen, H.Z. (2023) “The Scholarly Divide: Insights from the AIS Well-Being Project”, Communications of AIS, 52(1), 30.
Sukhwal, P.C., and Kankanhalli, A. 2022. “Determining Containment Policy Impacts on Public Sentiment during the Pandemic Using Social Media Data”, Proceedings of the National Academy of Sciences.
Aanestad, M., Kankanhalli, A., Maruping, L., Pang, M. S., and Ram, S. 2021. "Digital Technologies and Social Justice", MIS Quarterly, 17(3), 515-536.
Bhattacharyya, S., Banerjee, S., Bose, I., and Kankanhalli, A. 2020. "Temporal Effects of Repeated Recognition and Lack of Recognition on Online Community Contributions", Journal of Management Information Systems, 37(2), 536-562
Ye, H., and Kankanhalli, A. 2020. "Value Co-creation for Service Innovation: Examining the Relationship between Service Innovativeness, Customer Participation, and Mobile App Performance", Journal of AIS, 21(2), Article 8.
Ge, C., Huang, K.W., and Kankanhalli, A. 2020. "Platform Skills and the Value of New Hires in the Software Industry", Research Policy, 49(1), 103864.
Kim, H.W., Kankanhalli, A., and Lee, S. 2018. "Examining Gifting through Social Network Services: A Social Exchange Theory Perspective", Information Systems Research, 29(4), 805-828.
Huang, P., Kankanhalli, A., Kyriakou, H., and Sabherwal, R. 2018 "Knowledge Management"; in MIS Quarterly Research Curations, Ashley Bush and Arun Rai, Eds. https://www.misqresearchcurations.org/
Ye, H., and Kankanhalli, A. 2018. "User Service Innovation on Mobile Phone Platforms: Investigating Impacts of Lead Userness, Toolkit Support, and Design Autonomy", MIS Quarterly, 42(1), 165-187.
Phang, C.W., Kankanhalli, A., and Tan, B.C.Y. 2015. "What Motivates Contributors versus Lurkers? An Investigation of Online Policy Deliberation Forums", Information Systems Research, 26(4), 773-792.
Sutanto, J., Kankanhalli, A., and Tan, B.C.Y. 2015. “Investigating Task Coordination in Globally Dispersed Teams: A Structural Contingency Perspective”, ACM Transactions on Management Information Systems, 6(2)
Kankanhalli, A., Ye, H., and Teo, H.H. 2015. "Comparing Potential and Actual Innovators: An Empirical Study of Mobile Data Services Innovation", MIS Quarterly, 39(3), 667-682.
Phang, C.W., Kankanhalli, A., and Huang, L. 2014-15. "Drivers of Quantity and Quality of Participation in Online Policy Deliberation Forums", Journal of Management Information Systems, 31(3), 172-212.
Pee, L.G., Kankanhalli, A., Tan, G.W., and Tham G.Z.C. (2014) "Mitigating the Impact of Member Turnover in IS Development Projects", IEEE Transactions on Engineering Management, 61(4), 702-716.
Kim, H.W., Chan, H.C., and Kankanhalli, A. 2012. "What Motivates People to Purchase Digital Items on Virtual Community Websites? The Desire for Online Self-presentation", Information Systems Research, 23(4), 1232-1245.
Kankanhalli, A., L.G. Pee, G.W. Tan, and S. Chhatwal (2012), ”Interaction of Individual and Social Antecedents of Learning Effectiveness: A Study in the IT Research Context”, IEEE Transactions on Engineering Management, 59(1), 115-128.
Sutanto, J., A. Kankanhalli, and B.C.Y. Tan (2011), "Eliciting a Sense of Virtual Community among Knowledge Contributors", ACM Transactions on Management Information Systems, 2(3), 14.
Xu, Y., H.W. Kim, and A. Kankanhalli 2011, "Task and Social Information Seeking: Whom Do We Prefer and Whom Do We Approach?" Journal of Management Information Systems, 27(3), 211-240.
Pee, L.G., A. Kankanhalli, and H.W. Kim (2010), “Knowledge Sharing in IS Development Projects: A Social Interdependence Perspective”, Journal of AIS, 11(10), 550-575.
Kim, H.W., and A. Kankanhalli (2009), “Investigating User Resistance to Information Systems Implementation: A Status Quo Perspective”, MIS Quarterly, 33(3), 567-582.
Phang, C.W., A. Kankanhalli, and R. Sabherwal (2009), "Usability and Sociability in Electronic Communities: A Comparative Study of Knowledge Seekers and Contributors", Journal of AIS, 10(10), 721-747.
Sutanto, J., A. Kankanhalli, J.Y. Tay, K.S. Raman, and B.C.Y. Tan 2008-2009, “Change Management in Inter-Organizational Systems for the Public”, Journal of Management Information Systems, 25(3), 137-178.
Kankanhalli, A., B.C.Y. Tan, and K.K. Wei 2007. "Conflict and Performance in Global Virtual Teams", Journal of Management Information Systems, 23(3), 237-274.
Phang, C.W., J. Sutanto, A. Kankanhalli, L. Yan, B.C.Y. Tan, and H.H. Teo (2006), “Senior Citizens’ Acceptance of Information Systems: A Study in the Context of E-Government Services”, IEEE Transactions on Engineering Management, 53(4), 555-569.
Kankanhalli, A., B.C.Y. Tan, and K.K. Wei 2005. "Contributing Knowledge to Electronic Knowledge Repositories: An Empirical Investigation", MIS Quarterly, 29(1), 113-143.