COM2-04-12
651 66903
TAN Chuan Hoo
Associate ProfessorURC Expert Panel, Accountancy, Business, Humanities and Social Science, NUS (2022.10~2024.09)
- M.Sc. (Accelerated, National University of Singapore)
- Ph.D. (National University of Singapore)
- B.Sc. (1st Class Honours, National University of Singapore)
Chuan Hoo is an Associate Professor (tenured) in the Department of Information Systems and Analytics, School of Computing at the National University of Singapore (NUS). Before joining NUS, he held a tenured faculty position in Hong Kong. His primary research focus centers on digital transformation, particularly designing, deploying, and evaluating technological innovations. Through past and ongoing projects, he conducts comprehensive analyses and assessments of digital technologies utilising various scientific methodologies (e.g., field experiments and mixed methods). These efforts aim to elucidate their roles in reshaping business operations and enhancing societal well-being. As new technologies and applications continue to emerge and evolve, he concentrates on two critical areas: digital commerce (i.e., the provision of digital services such as online shopping aids) and digital organisation (i.e., ensuring operational efficiency and performance). This focus yields valuable insights into the implications of digital advancements, both within organisations and at their interfaces. Collaborative initiatives with public and private entities further amplify the impact and relevance of my research. Through these endeavors, he aims to deepen our understanding of the intersection between technology and organisational effectiveness and its broader societal implications. His research has been published in prestigious journals such as MIS Quarterly, Information Systems Research, Journal of Management Information Systems, Journal of AIS, ACM Transactions on Management Information Systems, IEEE Transactions on Engineering Management, Journal of the American Society for Information Science and Technology, and Long-Range Planning, among many others. He has authored over 100 peer-reviewed papers. Chuan Hoo serves or has served on the editorial boards of leading journals, including Information Systems Research (Associate Editor), MIS Quarterly (Associate Editor), Journal of AIS (editorial board member), and IEEE Transactions on Engineering Management (editorial board member), among others. Chuan Hoo is the recipient of the INFORMS ISS Design Science Award (2013), the MIS Quarterly Outstanding Associate Editor Award (2016), the Journal of AIS Best Reviewer Award (2016), the Journal of AIS Reviewer Hall of Fame (only one scholar recognized to be a top reviewer with over 50+ papers reviewed in 2020), among others.
RESEARCH INTERESTS
Digital organization with special interests in healthcare institutions, corporations, and ephemeral organization (e.g., crisis preparedness and response)
Digital commerce with special interests in digital shopping and gig economy
RESEARCH PROJECTS
Digital crisis and preparedness
The rapid development of the digital economy brings risks and dangers. Anticipating and preparing for the sudden occurrence of digital crises have become major priorities. This project, with a focus on digital crisis management, examines how digital companies could prepare for major digital crises, such as digital service failure.
Digitalization for Disaster Response Mission
The climate crisis lurks in the background and steadily instills disasters, such as earthquakes, tsunamis, volcanic eruptions, floods, landslides, and cyclones. This research project examines how technology can be designed and implemented to support activated disaster response organizations in their operations.
Digitalization of Healthcare Services
The healthcare sector is undergoing a major digital transformation due to rapidly changing demographic populations. This project examines the design, implementation, and usage of digital technology among healthcare workers in hospital settings.
RESEARCH GROUPS
TEACHING INNOVATIONS
SELECTED PUBLICATIONS
- Wei, S. B., Ke, W. L., and Tan, C. H., “Routine and Innovative Use of Enterprise System: Intricacy of Change Management Levers, System Characteristics, and Regulatory Focus,” Information Systems Research, accepted.
- Bardhan, I., Kohli, R., Oborn, E., Mishra, A., Tan, C. H., Tremblay, M. C., and Sarker, S., “Human-Centric Information Systems Research on the Digital Future of Healthcare,” Information Systems Research, editorial, March 2025.
- Yu, T., Tan, C. H., Sia, C. L., Shi, Y., and Teo, H. H., “Healthcare Rural–Urban Access Inequality Challenge: Transformative Roles of Information Technology,” MIS Quarterly, Vol. 46, Issue 4, 2022, 1937-1985.
- Cui, T., Ye, J. H., and Tan, C. H., “Information Technology in Open Innovation: A Resource Orchestration Perspective,” Information & Management, Vol. 59, Issue 8, 2022, 103699.
- Cui, T., Tong, Y., and Tan, C. H., “Open Innovation and IT Use: Toward an Operational Alignment View,” Information Systems Journal, Volume 32, Issue 5, September 2022, 932-972.
- Ke, W. L., Kang, L. L., Tan, C. H., and Peng, C. H., “User Competence with Enterprise Systems: The Effects of Work Environment Factors,” Information Systems Research, Volume 32, Issue 3, 2021, 850-875.
- Sutanto, J., Jiang, Q. Q., and Tan, C. H., “The Contingent Role of Interproject Connectedness in Cultivating Open Source Software Projects,” Journal of Strategic Information Systems, Volume 30, Issue 1, 2021, 101598.
- Chen, Y.Y., Huang, Y.X., and Tan, C.H., “Short-term Rental and its Regulations on the Home-sharing Platform,” Information & Management, Volume 58 Issue 3, 2021, Article 103322.
- Kang, L.L., Tan, C.H., Zhao, L., “Do Cognitive and Affective Expressions Matter in Purchase Conversion? A Live Chat Perspective," Journal of the Association for Information Science and Technology, Volume 71, Number 4, April 2020, 436-449.
- Jiang, Q.Q., Tan, C.H., Sia, C.L., and Wei, K.K., “Followership in an Open-source Software Project and Its Significance in Code Reuse,” MIS Quarterly, Volume 43, Issue 4, 2019,,1303-1319.
- Tong, Y. Tan, C. H., and Teo, H. H., “Direct and Indirect Information System Use: A Multi-Method Exploration of Social Power Antecedents in Healthcare,” Information Systems Research, Volume 28, Issue 4, December 2017, 690-710.
- Purao, S., Bolloju, N., and Tan, C. H., "A Modeling Language for Conceptual Design of Systems Integration Solutions," ACM Transactions on Management Information Systems, Volume 9, Issue 2, September 2018, Article No. 8.
- Huang, L.Q., Tan, C.H., Ke, W.L., and Wei, K.K., "Helpfulness of Online Review Content: The Moderating Effects of Temporal and Social Cues," Journal of the Association for Information Systems, Volume 19, Issue 6, 2018, Article 3.
- Li, M., Tan, C.H., Wei, K.K., and Wang, K.L. “Sequentiality of Product Review Information Provision: An Information Foraging Perspective,” MIS Quarterly, Volume 41, Issue 3, September 2017, 867-892.
- Goh, K. Y., Tan, C. H., Teo, H. H., “Stated Choice Analysis of Conditional Purchase and Information Cue Effects in Online Group Purchase,”Journal of the Association for Information Systems, Volume 16, Issue 9, September 2015, Article 9.
- Tan, C. H., Sutanto, J., Phang, C. W., and Gasimov, A., “Using Personal Communication Technologies for Commercial Communications: A Cross?Country Investigation of Email and SMS,”Information Systems Research, Volume 25, No. 2, June 2014, 307-327.
- Li, M. X., Jiang, Q. Q., Tan, C. H., and Wei, K. K., “Enhancing User-Game Engagement through Software Gaming Elements,”Journal of Management Information Systems, Volume 30, No. 4, Spring 2014, 115-150.
- Huang, L. Q., Tan, C. H., Ke, W. L, and Wei, K. K., “Comprehension and Assessment of Product Reviews: A Review-Product Congruity Proposition,”Journal of Management Information Systems, Volume 30, Issue 3, winter 2014, 311-343.
- Sutanto, J., Palme, E., Tan, C. H., and Phang, C. W., “Addressing the Personalization-Privacy Paradox: An Empirical Assessment from a Field Experiment on Smartphone Users,”MIS Quarterly, Volume 37, Issue 4, December 2013, 1141-1164.
- Ke, W. L., Tan, C. H., Sia, C. L., Wei, K. K., “Inducing Intrinsic Motivation to Explore the Enterprise System: The Supremacy of Organizational Levers,”Journal of Management Information Systems, Volume 29, Number 3, Winter 2013, 257-290.
- Sutanto, J., Tan, C. H., Battistini, B. and Phang, C. W., “Emergent Leadership in Virtual Collaboration Settings: A Social Network Analysis Approach,”Long Range Planning, Volume 44, Issues 5-6, October-December 2011, 421-439.
- Tan, C. H., Teo, H. H., Benbasat, I., "Assessing Screening and Evaluation Decision Support Systems: A Resource-Matching Approach,"Information Systems Research, Volume 21, Issue 2, June 2010, 305-326.
- Google Scholar Citations
- orcid
AWARDS & HONOURS
Journal of AIS Reviewer Hall of Fame (Top reviewer with over 50+ papers reviewed) 2020
NUS School of Computing Faculty Teaching Excellence Award 2017
MIS Quarterly Outstanding Associate Editor Award 2016
Journal of AIS Best Reviewer Award 2016
INFORMS ISS Design Science Award 2013
Journal of AIS Honorable Mention 2015
COURSES TAUGHT